Explore a range of transportation options for your spa getaway
City Center
Karuizawa400 ft
Airports
Matsumoto (MMJ)
54.1
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Cozy Fort-like Room
“I loved the fort-like sleeping area for the kids above the sofa bed in our room. It encouraged a fun and adventurous spirit, especially with the shelving space and storage in the steps. It was a perfect blend of comfort and creativity, allowing the kids to feel at home while having a unique space.” view full review
Charming Common Areas
“The common areas were beautifully designed, creating a warm and inviting atmosphere. I particularly enjoyed the kotatsu on the terrace and the relaxing foot sauna, which was a fantastic way to unwind. The space was perfect for connecting with friends and family while enjoying games and the beautiful ambiance.” view full review
Kids' Entertainment Galore
“The hotel offered excellent children's amenities. My kids loved the board games available for borrowing, as well as the swing and teepee setups in the common area. It fostered a community spirit among guests, and I appreciated the efforts to create engaging activities for younger visitors.” view full review
Impeccably Clean Bathrooms
“The bathroom facilities were spotlessly cleaned and well-maintained, contributing to a comfortable stay. Having a private shower room added a touch of convenience, and I appreciated the cleanliness that helped me feel at ease throughout my trip.” view full review
Feedback from previous guests about their experience.
78%
loved the resort and would return for another relaxing stay
7.8/10
Very good
Rooms
8.8
Location
8.6
Service
8.0
Dining
5.4
Guest reviews
7.8/10
based on 5 reviews
8.2
8.2/10 based on 697 reviews
Eddie
United States of America,
February
2025
7.6/10
I had a nice stay at this resort spa. The rooms were modern, spacious, and very clean, which made for a comfortable retreat. The amenities were great, especially the pool area. However, I found the breakfast options a little lacking, and the service could be improved as I had to wait a bit longer for assistance. Overall, it was good value for money, but there’s definitely room for improvement.
Rooms
9.0
The rooms were modern, spacious, and very clean, providing a great atmosphere for relaxation.
Service
7.0
The service was okay, but I experienced some delays when seeking assistance.
Location
8.0
The resort is well-situated, making it easy to access various attractions in the area.
Dining
5.0
I was a bit disappointed with the breakfast options as they were limited and not very varied.
Facilities
9.0
The pool area was fantastic, well-maintained, and perfect for unwinding after a day of exploring.
Shane
United States of America,
December
2024
8.0/10
I had a lovely stay at this resort spa! The rooms were modern and quite spacious, providing a comfortable atmosphere to relax in. While the amenities were excellent, I found the dining options a bit limited, especially for breakfast, which was a bit disappointing. The location was fantastic, close to some great spots for eating and leisure. Overall, I felt like I got good value for my money, even if there were a few downsides.
Rooms
9.0
The rooms were modern, spacious, and comfortable, perfect for a relaxing stay.
Service
8.0
The staff was attentive and helpful throughout my stay.
Location
9.0
The hotel is conveniently close to several restaurants and leisure activities, making it easy to explore.
Dining
6.0
I found the dining options somewhat limited, especially the breakfast selections.
Facilities
8.0
The facilities were well-maintained, with great amenities for a relaxing time.
William
United States of America,
December
2024
8.0/10
I had a delightful stay at the resort spa, where I enjoyed a peaceful atmosphere and luxurious amenities. The rooms were spacious and modern, providing a comfortable retreat after a day of exploring. Although the dining experience was lacking in variety, overall I found the value for money to be quite reasonable. The beautiful views and well-kept facilities made my visit memorable, but it would have been nice if the Wi-Fi was included.
Rooms
9.0
The rooms were spacious and modern, providing a clean and comfortable environment.
Service
8.0
The service was attentive and accommodating.
Location
9.0
The location offers beautiful views and is conveniently close to various attractions.
Dining
5.0
The dining options were somewhat limited, which was a letdown during my stay.
Facilities
9.0
The facilities were luxurious and well-maintained, adding to a relaxing experience.
Robert
United States of America,
November
2024
8.0/10
I had a pleasant stay at this resort spa. The atmosphere is serene, and the amenities are top-notch, making it an ideal place for relaxation. The room was spacious and well-appointed, though I found the dining options a tad lacking. On the bright side, the spa services were exceptional, providing a perfect escape. A little more variety in breakfast would have made my experience even better.
Rooms
8.0
The room was spacious and well-appointed, offering a comfortable retreat.
Service
9.0
The service was attentive, making sure I had everything I needed during my stay.
Location
8.0
The hotel is nestled in a quiet area, providing a peaceful escape yet close enough to local attractions.
Dining
6.0
While the dining experience was pleasant, the breakfast options could really use some variety.
Facilities
9.0
The facilities are impressive and include a well-maintained spa, perfect for unwinding after a day of activities.
Marie
United States of America,
October
2024
8.0/10
My stay at the resort spa was quite pleasant overall. The rooms were incredibly spacious and modern, contributing to a comfortable experience. I truly enjoyed the luxurious spa facilities, which made it worth my visit. However, the dining experience could use some enhancement, and while the scenic views were amazing, the Wi-Fi could have been better. The pricing felt reasonable for what I received, but it's a little frustrating that the free Wi-Fi wasn’t included.
Rooms
9.0
The rooms were spacious and modern, ensuring a very comfortable stay.
Service
8.0
The staff was attentive and friendly, making sure all my needs were met.
Location
9.0
Conveniently located, with beautiful views that added to the relaxing atmosphere.
Dining
5.0
The dining experience could use some improvement, as the breakfast options were somewhat limited.
Facilities
9.0
The spa facilities were truly luxurious and well-maintained, offering a peaceful retreat.
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